Refund Policy
Refund Policy
Effective for all orders placed on burgundybae.in
We stand behind every order. Here's exactly when refunds apply and how they're processed.
When a refund applies
Full refund eligible
A refund is issued only in these two situations:
- Manufacturing defect: Product arrives with a confirmed defect verified by our quality-check team.
- Wrong product shipped: We sent an incorrect item and no suitable replacement is available in stock.
Unboxing video required
To prove damage or a wrong product, a 360° parcel opening video is mandatory before raising any request.
- Start filming before opening the parcel. The shipping label must be clearly visible at the start.
- One continuous, unedited take. Edited or partial videos will not be accepted.
How to raise a refund request
1
Contact us
WhatsApp us at +91 8286 247284 within 48 hours of delivery.2
Share proof
Send your Order ID and the mandatory unboxing video clearly highlighting the issue.3
Resolution
Our quality-check team will review and update you within 24–48 hours.Refund format & timelines
How refunds are processed
- Approved refunds are processed to your original payment method within 2–7 working days (per RBI guidelines).
- Where applicable, store credit (valid 30 days, one-time use, non-extendable) may be issued in lieu of a monetary refund — only when the desired size or style is out of stock.
- The ₹99 COD fee is non-refundable in all cases. It is a handling charge and not part of the product price.
What is not covered
✕Size or style preferences (use our Exchange Policy instead)
✕Colour variation up to 10–12% due to screen or lighting
✕Items purchased on sale, with coupon, or gift voucher
✕Items that are used, washed, soiled, or missing tags
✕Requests without a valid unboxing video
✕Requests raised after the 48 hour window
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Something wrong with your order?
WhatsApp us at +91 8286 247284 or email support@burgundybae.in within 48 hours of delivery. Share your unboxing video and Order ID — we'll resolve it as quickly as possible.
WhatsApp us at +91 8286 247284 or email support@burgundybae.in within 48 hours of delivery. Share your unboxing video and Order ID — we'll resolve it as quickly as possible.
