Refund Policy
Refund & Credit-Note Policy
When things aren’t perfect, we make them right.
A. Where Refunds Apply
- Manufacturing defect or wrong item verified by our QC team.
- Replacement not available in the size / style you want.
B. How to File a Claim
- WhatsApp us within 24 hrs of delivery.
- Share order ID + unboxing video highlighting the issue.
- QC review within 48 hrs → we update you on the resolution.
C. Our Promise
| Scenario | You receive | Your cost |
|---|---|---|
| Verified defect / wrong item & replacement in stock | Free replacement | ₹0 |
| Replacement unavailable | Store credit = item value – ₹149 outbound shipping | ₹0 |
| Parcel rejected under Partial COD (see Shipping Policy) | Advance – ₹149 | COD fee (₹99) non-refundable |
D. Credit-Note Basics
- E-mailed unique code, valid 30 days, non-extendable.
- Single-use; excess value (if any) lapses.
- Cannot be combined with other coupons or SALE items.
E. Refund Timing
Once Approved refunds are processed within 2-7 working days credit back to the original payment method within the 2-7 days (per RBI guidelines).
