Retrun & Exchange

 Category Details
Returns ❌ Not allowed. Only exchanges are accepted.
Exchange Charges ₹149 (includes pickup + delivery)
Unboxing-Video Required? ✅ Yes, Mandatory. 360° unboxing video (no cuts, show label clearly)
Exchange Request Timeline Contact within 48 hours of delivery
Exchange Pick-up & Delivery Time 6–7 business days after return approval & 6-7 business days for delivery
Defective/Wrong Item Received? WhatsApp us with an unboxing video within 48 hours of delivery



📦 How to Request an Exchange

  1. WhatsApp us at +91 8286247284 within 48 hours of delivery 
  2. Share your Order ID, Unboxing Video, and desired size/product
  3. We reply within 1 working day

    Note: Failure to raise an exchange request within the given timeline may result in the request being declined.


Pickup Options:

  • Reverse Pickup: We schedule pickup. Pay ₹149 via Exchange fee UPI before pickup & our team will guide you through the next steps.
  • Self-Ship: If your area is not serviceable for reverse pickup, you’ll need to self-ship the product. In this case, the exchange fee of 149₹ will be split in half, then only 75₹ will be borne by the customer.


How do I raise a second exchange request for my order?

We do not have a second exchange policy. However, if you still want to initiate the exchange, a shipping fee ₹250/- and a difference amount (if applicable) will be charged for a second exchange. To proceed, please WhatsApp DM at +91 8286247284 or email us at wecare@burgundybae.in.



🚫 Products NOT Eligible for Exchange

  • Accessories
  • Sale items or coupon/gift voucher purchases
  • Used, worn, or washed items
  • Items without tags or original packaging
  • No valid unboxing video
  • Items with perfume, makeup stains, or pet hair
  • Color/fabric/personal taste complaints
  • Color difference under 10–12%

Order Cancellations/changes:

Once the order has been placed, it cannot be cancelled. If you want to change the address, product size or colour, we can do so as long as the order has not been dispatched or shipped. Change of order can only be done within 6 hours of placing the order


📩 Contact Us