Terms & Conditions

Burgundy Bae – Terms & Conditions

PLEASE READ THESE TERMS & CONDITIONS (“T&C”) CAREFULLY BEFORE USING WWW.BURGUNDYBAE.IN (“SITE”). BY ACCESSING OR USING THE SITE OR PURCHASING PRODUCTS (“PRODUCTS”) FROM SHWETA ENTERPRISES (“BURGUNDY BAE”, “WE”, “US”, “OUR”) YOU (“USER”, “YOU”, “YOUR”) AGREE TO BE BOUND BY THESE T&C, OUR PRIVACY POLICY AND OTHER POLICIES REFERENCED HEREIN. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.

1. DEFINITIONS
  1.1 “Account” means the password‑protected account created by a User on the Site.
  1.2 “Business Day” means Monday–Saturday, excluding public holidays in Maharashtra, India.
  1.3 “Partial COD” means the payment method where the User prepays 50 % of the Order value plus a ₹ 99 fee and pays the balance in cash on delivery.
  1.4 “Order” means a purchase of one or more Products completed on the Site.

2. ELIGIBILITY & ACCOUNT
  2.1 You must be at least 18 years old and capable of forming a legally binding contract under the Indian Contract Act, 1872.
  2.2 You agree to provide true, accurate, current and complete information and to update it promptly.
  2.3 You are responsible for safeguarding your login credentials and all activities that occur under your Account.

3. PRODUCT INFORMATION, PRICES & AVAILABILITY
  3.1 All prices are in Indian Rupees (INR).
  3.2 We strive to display Products and colours accurately; however, up to a 10 – 12 % colour variance may occur due to lighting or screen settings and is not considered a defect.
  3.3 We reserve the right to change prices, specifications and availability without prior notice. If a Product is listed at an incorrect price, we may cancel any Orders placed for that Product and refund any amount charged.

4. ORDER PROCESS & CONTRACT FORMATION
  4.1 Your Order constitutes an offer to purchase. A legally binding contract is formed only when we send you an Order‑confirmation email/WhatsApp message.
  4.2 We may, at our sole discretion, refuse or cancel any Order for reasons including but not limited to limit quantities, payment issues, suspicion of fraud or non‑serviceable PIN codes.

5. PAYMENT
  5.1 Accepted methods: prepaid (UPI, credit/debit cards, net‑banking) or Partial COD.
  5.2 Partial COD: (a) Pre‑pay 50 % of Order value plus a non‑refundable ₹ 99 COD fee; (b) pay remaining 50 % in cash at delivery.
  5.3 All payments are processed via secure third‑party gateways. We do not store card details on our servers.

6. SHIPPING & DELIVERY
  6.1 Dispatch Time: 1–3 Business Days from Order confirmation.
  6.2 Delivery Estimates (from dispatch): Metro 3–6 days; Tier‑2 & major towns 4–8 days; remote areas 6–11 days. Timeframes are indicative and may vary due to force‑majeure events (strikes, weather, governmental actions, etc.).
  6.3 Tracking: A live tracking link is sent by SMS/WhatsApp on dispatch.
  6.4 Address Accuracy: You must provide a complete and correct address, PIN code and phone number. We are not liable for delays or lost parcels due to incorrect details.
  6.5 Delivery Attempts: Two attempts are included. After two failed attempts the parcel returns to us; reshipping fees may apply.
  6.6 Declining a Parcel (Partial COD): If you refuse the parcel and provide the courier OTP, your advance will be refunded minus ₹ 149 (two‑way logistics). Refunds are processed within 7 working days after we receive the returned parcel in original condition.

7. RETURNS, EXCHANGES & REFUNDS
  7.1 RETURNS: Burgundy Bae does not accept returns—only size/style exchanges as per Clause 7.2.
  7.2 EXCHANGES
     (a) Eligibility: Exchanges must be requested via WhatsApp within 48 hours of delivery and be supported by a continuous 360° unboxing video clearly showing the shipping label.
     (b) Charges: ₹ 149 covers reverse pick‑up plus re‑delivery. If reverse pick‑up is unavailable, you may self‑ship; in that case only ₹ 75 is payable.
     (c) Timeframe: Pick‑up within 6–7 Business Days of approval; replacement dispatched within 6–7 Business Days of receipt and quality check.
     (d) Limitations: Only one exchange per Order is permitted. A second exchange (if we agree) incurs ₹ 250 plus any price difference.
     (e) Non‑exchangeable Products: Accessories; items purchased on Sale, coupon or gift voucher; products that are used, washed, soiled, absent tags/packaging, or returned without a valid unboxing video; items with colour/fabric complaints or < 12 % colour variation.
  7.3 REFUNDS
     (a) Refunds are granted only for (i) manufacturing defects or (ii) wrong Product shipped and no suitable replacement available.
     (b) Approved refunds are processed to the original payment method within 2–7 working days (per RBI guidelines).
     (c) Store Credit: Where applicable, store credit (valid 30 days, one‑time use, non‑extendable) may be issued in lieu of a monetary refund.
  7.4 CANCELLATION: Orders cannot be cancelled once placed. Address, size or colour changes may be made within 6 hours provided the Order has not been dispatched.

8. GIFT CARDS, COUPONS & PROMOTIONS
  8.1 Gift cards, credit notes and discount coupons are non‑transferable, non‑refundable and cannot be clubbed unless explicitly stated.
  8.2 All promotional offers are subject to specific terms. We may withdraw or modify offers at any time without notice.

9. USER CONTENT & REVIEWS
  9.1 By posting reviews, images or any content (“User Content”) you grant Burgundy Bae a perpetual, worldwide, royalty‑free licence to use, reproduce, publish, translate, adapt, create derivative works from and display such content in any media.
  9.2 You represent that you own or control all rights in your User Content and that it does not infringe any third‑party rights or violate any law.

10. ACCEPTABLE USE
  10.1 You shall not: (a) use the Site for unlawful purposes; (b) attempt to gain unauthorised access to any portion of the Site; (c) interfere with security or abuse any service or network.
  10.2 We may suspend or terminate your access for breach of these T&C without prior notice.

11. INTELLECTUAL PROPERTY
  11.1 All content, logos, graphics, photographs, and software on the Site are owned by or licensed to Burgundy Bae and are protected under copyright, trademark and other laws.
  11.2 No content may be copied, reproduced, republished, uploaded, posted, transmitted or distributed without prior written permission, except for personal, non‑commercial use.

12. PRIVACY
  12.1 Your personal information is handled in accordance with our Privacy Policy, which forms an integral part of these T&C.

13. DISCLAIMER OF WARRANTIES
  13.1 The Site, Products and associated services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to fitness for a particular purpose, non‑infringement or uninterrupted access.

14. LIMITATION OF LIABILITY
  14.1 To the maximum extent permitted by law, Burgundy Bae’s total aggregate liability for any claim arising out of or relating to the Site or Products shall not exceed the amount paid by you for the Product(s) giving rise to the claim or ₹ 1,000, whichever is lower.
  14.2 We shall not be liable for any indirect, incidental, special, consequential or exemplary damages (including lost profits, goodwill, data).

15. INDEMNITY
  15.1 You agree to indemnify and hold harmless Burgundy Bae, its directors, employees and agents from any claim, demand or damage arising out of your use of the Site, breach of these T&C or violation of laws or rights of a third party.

16. FORCE MAJEURE
  16.1 We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to acts of God, war, pandemic, governmental orders, strikes, or failures of internet services.

17. GOVERNING LAW & JURISDICTION
  17.1 These T&C shall be governed by and construed in accordance with the laws of India.
  17.2 Courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes arising out of these T&C or your use of the Site.

18. GRIEVANCE OFFICER
  18.1 Pursuant to the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for the Site is:
     Name: Burgundy Bae
     Email: wecare@burgundybae.in
     Hours: Mon–Fri, 10 am – 7 pm (IST)

19. CHANGES TO THESE T&C
  19.1 We may update these T&C from time to time. Continued use of the Site after any changes constitutes acceptance of the new T&C.

20. MISCELLANEOUS
  20.1 Severability: If any provision is held invalid, the remainder shall remain in full force and effect.
  20.2 Waiver: Our failure to enforce any provision shall not constitute a waiver.
  20.3 Assignment: You may not assign your rights or obligations under these T&C without our prior written consent. We may assign our rights and obligations at any time.

If you have questions regarding these T&C, please contact us at wecare@burgundybae.in.

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