Shipping Policy
Shipping & Payment Policy
How we get your order to you
A. Processing & Dispatch
| Step | Timeframe | Details |
|---|---|---|
| Order confirmation | Within 12 hrs | E-mail & WhatsApp receipt sent automatically. |
| Dispatch | 1–3 business days | Mon–Sat (excludes Sundays / public holidays). |
Address accuracy: Please double-check your PIN code & phone number—couriers rely on them.
B. Couriers & Tracking
- We select the fastest partner for your PIN code (Bluedart, Delhivery, Ecom Express, etc.).
- A live tracking link is sent by SMS/WhatsApp when the parcel leaves us.
- Two delivery attempts are included. After two failed attempts the parcel returns to us (see Section E).
C. Delivery Estimates (from dispatch date)
| Region | Working days |
|---|---|
| Metro cities | 3 – 6 |
| Tier-2 & major towns | 4 – 8 |
| Remote / NE states / J&K | 6 – 11 |
*Force-majeure events (strikes, weather, etc.) may add time—we’ll keep you updated.
D. Payment Options
- Pre-paid (UPI, cards, net-banking) – no extra fee.
-
Partial COD
- Pay now: 50 % of order value + ₹99 COD fee.
- Pay at delivery: remaining 50 % in cash.
- The ₹99 fee covers COD processing & is non-refundable.
E. Declining a Parcel (Prepaid & Partial COD)
If you refuse the parcel and provide the cancellation OTP to the courier:
- We refund your advance minus ₹199 (two-way logistics).
- The balance reaches your original payment method within 7 working days after the parcel returns in original condition.
